Cegal UK IT Operations
An adaptable IT suite of services to enhance business productivity, security and efficiency
A strategic partner
Cegal works as your strategic IT partner to provide operational IT and business improvement services, helping you to unlock the value from your tools and data.
Customer & Technical Support
- An Aberdeen based remote single point of contact for all end-to-end IT issues.
Field Services & IT Consultancy
- Ad-hoc or scheduled local technical resources or technical specialists to meet the flexible needs of businesses.
Endpoint Operations
- Proactive management and maintenance of endpoint devices, including desktops, laptops, and mobile devices
Infrastructure Operations
- Management and monitoring of stability, performance, and scalability of server and storage systems
Network Operations
- Comprehensive monitoring and management of an organisations network and associated assets.
Security Operations
- A complete proactive security solution designed for visibility, strengthening and mitigation of risks.
Customer and Technical Support
What we deliver:
• One contact point: phone, email, chat & alerts
• Incident triage, categorisation and prioritisation
• Resolution of high-priority and complex technical issues
• Investigation & remediation of operational alerts
• Change management, documentation, and on-site support
Value to you:
• Simple, consistent access to support
• Faster response and resolution of business-critical issues
• Reduction in business impact and downtime
• Clear communication with full ownership throughout
• Improved service stability & fewer recurring issues
• Well-communicated changes with clear records
Field Services and IT Consultancy
What we deliver:
• Scalable, multiskilled IT resources to meet business needs
• On –site support, hardware deployment, infrastructure installation and project delivery
• IT Strategy, solution design, cloud and security advisory and project planning
Value to you:
• End to End IT Partnership – Expertise combined with practical delivery
• improved user productivity, rapid access to technical expertise when needed
• Enables informed technology decisions, reduces risk, improves return on IT investment, and ensures technology supports business growth and objectives
Endpoint Operations
What we deliver:
• Endpoint patching, OS updates, and feature pack management
• Endpoint, application & mobile device management
• Asset, configuration management & detailed reporting
Value to you:
• Less downtime more security
• Consistent, compliant device builds and a seamless user experience
• Full visibility and control of the endpoint estate
Infrastructure Operations
What we deliver:
• Ongoing support and maintenance of server and storage platforms
• Proactive monitoring and performance optimisation
• Planned server patching aligned with business ops
Value to you:
• Reliable systems with reduced outages and risk
• Early detection of bottlenecks, ensuring consistent application performance
• Improved security & stability - minimal disruption
Network Operations
What we deliver:
• Proactive monitoring of network hardware and performance
• Design & implementation of scalable, resilient network
• Rapid incident response and troubleshooting
Value to you:
• Early issue detection before services/users are impacted
• A network that supports growth & reduces outage risk
• Faster resolution times and minimized disruption
Security Operations
What we deliver:
• Secure Score Monitoring and Reporting
• Security Framework Assessment (Cyber Essentials/+)
• Phishing Campaigns and User Training
• Penetration Testing
• Vulnerability Scanning
• SaaS Backup Protection
• Dark web monitoring
Value to you:
• Ongoing protection
• Compliance and certification
• Risk understanding and visibility
• Foster a “Security Culture”
• Priority remediation
• Independent long-term backups
• Flexible options
